Terms of Service | Chinese Tea Mall - Premium Chinese Tea Online

Last updated: July 18, 2026

Welcome to Chinese Tea Mall ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website chineseteamall.com ("Site") and the products and services we offer. By accessing or using our Site, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Site.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Site. Your continued use of the Site after the effective date constitutes your acceptance of the updated Terms.

2. Products and Pricing

2.1 Product Descriptions

We make every effort to ensure that product descriptions, images, and specifications are accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, or error-free.

2.2 Pricing

All prices displayed on the Site are in the currency specified and do not include taxes, duties, or shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice.

In the event of a pricing error, we reserve the right to correct the error and cancel any orders affected by the pricing mistake.

3. Orders and Payment

3.1 Order Process

When you place an order through our Site, you are making an offer to purchase the products selected. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

Your order is not confirmed until we send you an order confirmation email.

3.2 Payment Methods

Payment is processed through our third-party payment processor, Creem.io. We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods as displayed at checkout.

You represent and warrant that you have the legal right to use the payment method(s) you provide. We reserve the right to verify your payment information before processing your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer various shipping options, including standard and expedited shipping. Shipping costs and estimated delivery times are displayed at checkout.

4.2 Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather conditions, carrier delays, or other factors beyond our control.

Free shipping applies to orders over $50 USD, excluding taxes and duties.

4.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 30 days of delivery for unopened products in their original packaging. Custom or personalized items are not eligible for return.

5.2 Return Process

To initiate a return, please contact our customer service at returns@chineseteamall.com with your order number. We will provide you with a return authorization and instructions.

5.3 Refunds

Refunds will be processed to the original payment method within 5-7 business days of receiving the returned product. Shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our Site, including but not limited to text, images, logos, graphics, videos, and software, is the property of Chinese Tea Mall or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any content on our Site without our prior written consent.

7. User Accounts

You may create an account on our Site to manage your orders, save shipping addresses, and access exclusive features. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You agree to provide accurate and complete information when creating an account. We reserve the right to suspend or terminate your account if you violate these Terms.

8. User-Generated Content

You may submit product reviews, comments, and other content ("User Content") through our Site. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and display the User Content in connection with our business.

You represent and warrant that your User Content is original, does not infringe any third-party rights, and complies with these Terms.

We reserve the right to remove or modify any User Content that violates these Terms or is otherwise objectionable.

9. Prohibited Uses

You agree not to use our Site for any unlawful or prohibited purpose, including but not limited to:

Interfering with the operation of the Site or our services.
Attempting to gain unauthorized access to our systems or user accounts.
Transmitting viruses, malware, or other harmful code.
Using the Site to commit fraud or engage in deceptive practices.
Violating any applicable laws or regulations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHINESE TEA MALL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF OUR SITE OR PRODUCTS.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Chinese Tea Mall, its officers, directors, employees, and agents from any claims, damages, losses, expenses, or liabilities arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of laws principles.

Any disputes arising from these Terms shall be resolved through good-faith negotiation first. If negotiation fails, the dispute shall be submitted to the competent court in Beijing, China.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have questions about these Terms, please contact us at:

legal@chineseteamall.com

Chinese Tea Mall

88 Jianguo Road, Chaoyang District

Beijing, China 100020