Privacy Policy

Last updated: July 18, 2026

Chinese Tea Mall ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website chineseteamall.com ("Site") and our services.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our Site, we may collect the following personal information:

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Order Information: When you make a purchase, we collect your shipping address, billing address, phone number, and payment information.
  • Contact Information: When you contact our customer service or subscribe to our newsletter, we collect your name and email address.
  • Review Information: When you submit a product review, we collect your review text, rating, and any photos you upload.

1.2 Automatically Collected Information

We automatically collect certain information about your device and usage of our Site:

  • Device Information: Your IP address, browser type, operating system, device identifier, and mobile network information.
  • Usage Information: Pages visited, time spent on the Site, clickstream data, search queries, and interaction with products.
  • Location Information: Your approximate geographic location based on your IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders, including shipping and delivery.
  • Communicate with you about orders, promotions, and customer service.
  • Personalize your shopping experience, including product recommendations.
  • Improve our website, products, and services.
  • Analyze usage patterns and trends.
  • Protect against fraud and ensure security.
  • Comply with legal obligations.

3. Payment Processing

We use Creem.io as our payment processor. Your payment information (credit card number, CVV, expiration date) is encrypted and processed securely through Creem.io's platform. We do not store complete credit card numbers or CVV codes on our servers. Creem.io's privacy policy applies to their handling of your payment information.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties for marketing purposes. We may share your information with the following types of third parties:

  • Service Providers: Shipping carriers (e.g., DHL, UPS), payment processors (Creem.io), cloud hosting providers, and customer service platforms.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Similar Technologies

We use cookies and similar technologies (including pixels, tags, and web beacons) to:

  • Enhance your browsing experience and remember your preferences.
  • Analyze site traffic and usage patterns.
  • Deliver targeted advertisements.
  • Enable shopping cart functionality.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for all data transmission.
  • Access controls and authentication mechanisms.
  • Regular security audits and updates.
  • Data backup and disaster recovery procedures.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws:

  • Access: Request access to your personal information.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Objection: Object to processing of your information for marketing purposes.
  • Portability: Request export of your personal information in a structured format.

To exercise these rights, please contact us at privacy@chineseteamall.com. We will respond to your request within the timeframe required by law.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. We ensure that such transfers are protected by appropriate safeguards, including standard contractual clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site. Your continued use of the Site after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

privacy@chineseteamall.com

Chinese Tea Mall

88 Jianguo Road, Chaoyang District

Beijing, China 100020